The guarantee
If you are dissatisfied within the first 30 days after purchase because of missing functionality or an issue that prevents PackVerity from being usable as reasonably expected, contact support. We ask you to cooperate with reasonable troubleshooting so we can investigate and resolve the issue.
If the reported issue cannot be resolved within the refund period, you can request a full refund of the purchase price. Refund handling follows the Freemius Moderate / Satisfaction Guarantee configured for PackVerity.
How to request a refund
- Contact PackVerity support within 30 days of purchase.
- Describe the issue and provide enough technical information for us to reproduce it.
- Cooperate with reasonable troubleshooting steps.
- If the issue cannot be resolved, request a full refund.
No partial refunds
Where the payment provider only supports full refunds, an approved refund is processed as a full reimbursement.
Note: mandatory consumer rights that apply to you are not limited by this policy.
Last updated: 16 September 2026.